FAQ

Is the Alps plastic BPA free?

Yes, every plastic component of the Alps Water Filter is BPA free.

Does the Alps Water Filter remove heavy metals, fluoride, chlorine etc?

Yes, The Alps Water Filter removes heavy metals, fluoride, chlorine, nitrates, organic chemicals, bacteria, and much more.

Does the Alps Water Filter unit come complete with all filter cartridges?

Yes, the Alps Water Filter comes complete with all necessary filter cartridges; Prill Beads are an optional extra.

My tap seems to be leaking, what could be the problem?

More than likely the silicone washers have not been installed correctly, or the magnetic nut has not been tightened enough. However, if your tap is leaking from the gold ring, the tap needs to be removed from the unit, pushed into the fully on position, then twisted tighter at the gold ring.

Have a watch of our YouTube video and if are still experiencing problems, get in contact with us.

I can see green algae on my mineral stones in the bottom tank of my Alps Water Filter, how can I clean this and is it harmful?

Green algae is not poisonous. In fact, various species are being examined as food sources, since they are the most efficient plants at trapping sunlight over a given, large area. It is unsightly however.

Green algae forms when your Alps Water Filter is in direct sunlight or just getting too much light in general; hot humid weather does not help either. Firstly remove the mineral stones and put them in a saucepan with enough water to cover and then boil them for at least six minutes, strain and let them dry in the sun. While this is happening, wash your water tank with soap and water, rinse well.

If you cannot find a shady part of the house to have your Alps Water Filter then try wrapping a dark blue colour paper around the bottom and top water tanks, this will stop sunlight creating more algae.

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