Frequently Asked Questions

Are all the plastic components of the Alps Water Filter System BPA free?

Yes, every plastic component of the Alps Water Filter System is free of BPA/BPS and Phthalates.

Does the Alps Water Filter System remove heavy metals, fluoride, chlorine, PFAs etc?

Yes, The Alps Water Filter System removes heavy metals, fluoride, chlorine, PFAs, nitrates, organic chemicals, bacteria, and much more.

Does the Alps Water Filter unit come complete with all filter cartridges?

Yes, the Alps Water Filter System comes complete with all necessary filter cartridges; Prill Beads are an optional extra.

My tap seems to be leaking, what could be the problem?

More than likely the silicone washers have not been installed correctly, or the magnetic nut has not been tightened enough.

Please watch of our YouTube Instructional video and if are still experiencing problems, get in contact with us.

What are the Mineral Stones made from?

Our Mineral Stones are made from a gemstone called Elvan Stone (Mineral Adamantine Stone) containing more than 70% of Silica (SiO2), which is then pulverised to an appropriate size. They also contain Iron, Magnesium, Calcium, Sodium and Potassium. They are sourced and processed in South Korea.

Does the Alps Water Filter remove Microplastics?

Microplastics are in the range of ~2.5 microns in size, although can be smaller or larger.

Our first stage Ceramic Pre-Filter, removes particles down to 0.2 microns, essentially removing particles 10 times smaller than microplastics.